Unreasonable Hospitality: The Remarkable Power of Giving People More Than They Expect

Be Our Guest: Revised and Updated Edition: Perfecting the Art of Customer Service (The Disney Institute Leadership Series)

The Chairman's Lounge: The inside story of how Qantas sold us out

Dream Chasing: My Four Decades of Success and Failure with Walt Disney Imagineering (Disney Editions Deluxe)

Setting the Table: The Transforming Power of Hospitality in Business

Plating Up Profits: Miami's Catering Icon Dishes Up Lessons For Business Success

In-N-Out Burger: A Behind-the-Counter Look at the Fast-Food Chain That Breaks All the Rules

Introduction to Revenue Management for Hotels: Tools and strategies to maximize the revenue of your property

The Bitchy Waiter: Tales, Tips & Trials from a Life in Food Service

The Nightlife Entrepreneur: Becoming More Than a Club Promoter